Managed email marketing can take many forms, such as the crafting and management of recurring email communications.
It could also involve content development, cross-channel distribution, list growth, as well as untold technical integrations and reporting mechanisms. The list is long.
In any case, when our clients come to us requesting managed email services it’s largely because they’re frustrated and frugal.
They’re fed up. They can’t find qualified in-house talent or siphon additional production (or ability) from their existing staff, yet they know they could and should be doing so much more.
That’s common. In many ways email marketing is a unique discipline. Email is hard. But in other ways it simply requires talent and tenacity. It’s difficult to find both of those requirements in a single source or an overworked and under-trained team.
Outsourcing works because it allows marketers to tap into the diverse, yet specialized, skillsets of their partner…be they an email marketing agency or an ESP.
Besides creativity, technical skills, and powers of persuasion (all of which are required if you’re going to win the email game), an email marketing partner also brings with them the experiences of working with a varied client base. This is a limitless source for fresh ideas which ensures that the effort does not become a victim of “group think” and that every dollar spent is maximized.
When deciding to outsource their email marketing or keep it in-house, many of our clients first looked at the dollars to see if it makes sense. They’re frugal not stupid.
Let’s face it, email marketing services takes time. So, in one form or another, time is the source of the marketer’s expense.
That’s one of the reasons why outsourcing makes sense; it takes less time.
Because of the experience that your email services partner brings to the table, there is little to no learning curve, as it pertains to their capabilities. They also feel the need to prove their value, every month.
I can’t speak for all agencies but we’ve spent months with our faces buried in almost every ESP’s interface and API. We know their strengths, weaknesses, and limitations. We have crafted thousands of campaigns and provided consulting services to many many B2C and B2B marketers. This creates an efficiency that is only gained through experience. Efficiency means less time, which means less cost.
Besides efficiency, continuing education becomes the expense of the service provider. Payroll expenses, medical, vacation time? Fugetaboutit.
The cost is usually less than that of a full-time staffer, or depending on the requirements, even greater cost savings can be found. Again, it all backs out to time.
If they outsource, what kind of ROI can the marketer expect? There is only one way to find out: initiate a conversion and choose wisely. It may pay huge dividends to find a partner that can work in concert with them or their in-house teams, or maybe they’d like to outsource the entire email marketing effort, soup to nuts.