Three Testworthy Technologies for Ecommerce Marketers

We’re always on the lookout for marketing technology products and startups that might potentially change the email landscape. I recently found three products that forward-thinking ecommerce marketers might want to check out.

1) Bizzy: Behavioral Marketing Automation for Shopify


Bizzy ( will automatically analyze and segment ecommerce customers by using data from your ecommerce shop (you’ll need a Shopify store). Bizzy then pre-fabricates all of the campaigns – including the copy, discounts and photos. Users then edit any portion to make it more personal.

They claim this can all be accomplished in 15 minutes with no marketing department, no big budget and lift sales by 35%.

2) Tinyclues: Discrete Product Promotion Predictions


Tinyclues ( is a predictive marketing SaaS startup targeting ecommerce companies with greater than 20,000 active users. I would venture to guess that this is also volume level needed to make the predictions significant.

How it works: Pick any of your ecommerce products to promote and Tinyclues’ prediction model determines which of your customers is mostly likely to buy the item selected for promotion and the best message to send to optimize conversion. Tinyclues works with your existing marketing automation software.

3) Cinematique: Touchable Video


Cinematique ( has the first touchable video platform. Touch, tap or click anything in a Cinematique produced video and it will be curated in your own personal boutique for later exploration. Pretty cool stuff.

Got something to contribute to this story? Please comment below.

Thanks for reading!
– Gerald Marshall,  Email Industries

What I learned after reading 116 email marketing predictions.

You’ve seen them… “Top email trends for 2016”, “Where is email headed in the year to come?” “2016 email marketing predictions”.

In an effort to makes sense of it all I compiled hundreds of prophecies, from nearly as many pundits, and broke down their predictions into 12 categories.

As you see in the chart below I ranked each category by how often the prediction occurred. I then pulled together the most common threads within each category and mashed up the predictions into a consensus of my own.



Most agree that consumers are becoming smarter than ever and marketers will rise to the occasion to satisfy their needs. Specifically, 2016 will finally be the era of the hyper-targeted personalized messaging that will be relevant around platform, location, and product. Emails and websites alike will be customized with dynamic content derived from data-driven decision making based on the individual as brand and direct marketing converge to create a unique experience for each consumer.  In other words, communicate with your customer with a high degree of relevancy and contextual material, minus the creepiness, or risk being ex-communicated forever.

For the complex B2B customer sell, where long sales cycles, high dollar amounts/sale and many people involved in the buyer side of the equation, account-based marketing will take center stage.

Emails and ESPs

According to all of our pundits, not only is email alive it’s in a renaissance. What’s more, emails will no longer need to be coded and are infinitely configurable and controllable with templated drag and drop technology that anybody can use. Emails will be succinct with just the right amount of personalization and dynamic content tailored to the viewer.

You will be able to purchase product direct from your interactive emails and be delighted with the improved quality of the messaging. All email styles will render properly in Gmail and Outlook will shrink in market share.

As for Email Service Providers (ESPs) there will be further consolidation in the ESP market and we can expect the pace of M&A activity to quicken with at least one major ESP being acquired and lots of smaller companies being gobbled up.


From the moment your customer first signs up for communications, the well thought out welcome series will begin to fire and with every visit to your website, mobile app or social page, you will send the well targeted, relevant message through the appropriate channel all the while enriching your dynamic segments with the new data.

When your customer is out shopping, that ibeacon will trigger, sending unique coupon codes tailored for perfect tracking and customer conversion. Social and automation will combine in new ways and as the shopper hops in their connected car, your systems triggers posts to Facebook about their great bargains and turns up the heat at home through IoT, it all becomes a seamless customer experience.


Content is still king in 2016. Interactive, embedded and animated content are set to drive increased engagement for the year. The most mentioned form for content for this year is video. A picture is worth a thousand words so video has that in spades. The challenge will be to use the medium for engagement that is contextual to your brand and not just to show another cat video, unless of course you’re selling cat food. The increased use of live video also gets a mention.


According to some pundits, Social media is set to take over or at least gain more recognition. Buy buttons will become more prevalent. The focus of the day will be advocate marketing. This will occur in both employee advocacy for your company and brand advocacy through loyal consumers and social influencers.


Mobile usage will continue to rise and the mobile experience will become more consistent across email, web and social. This will be facilitated by Google app indexing, responsive and adaptive design. Searchable deep links will take you right where you want to be in the app. Within apps themselves you will see more cross-app navigation options.

And don’t forget to design your campaigns to include the Apple and Fitbit watches. It looks like they are here to stay and will continue to evolve to other untethered devices.

Data Analysis

2016 is proclaimed to be the year of artificial intelligence and the rise of the machines. At the very least harnessing of unstructured data will continue to drive marketing decisions and asset allocation across various channels. We will also gain greater control of omni-channel touchpoints that will drive the hyper targeting a messages mentioned in segmentation.

List Growth

Lightbox sign-up forms will dominate as the method for gaining new subscribers, but be sure to tinker with timing and subscriber psychology in your call to action to get the most qualified contacts and optimized conversion rate. In 2016 marketers will ask for only the minimum amount of information (email) to keep the friction down.


Ad blocking as announced by Apple will drive efforts to refine target segments, message relevance and contextual format.  Consumers want to be spoken to in a way that matters. So if you’re going to serve up ads make them as native and un-intrusive as possible.

The introduction of Google audiences and Facebook custom/lookalike audiences will deliver ads to recipients based more on behavior than demographics. ESPs are already creating tighter integrations around dynamic customer lists and automatic feeds to custom/lookalike ad platforms.


Go responsive, secure and load quick or go home. Lack of these features is certain death as more and more consumers search mobile so being mobile relevant is an absolute necessity in this age of retreating attention spans. If you do show in search but can’t load with speed you’ll be dropped as quick as if you were never on the radar.


Data and fraud protection reforms are on the way for 2016. The email industry will see a noticeable shift in privacy and security reforms from both the sender and recipient sides. Websites will continue to move to SSL protection as well.

In closing:

New Year predictions are a lot like New Year resolutions. Both are made with great optimism and a bold look to the future. Only time will tell what holds true. We’re looking forward to all the possibilities for improvement this year and hope all the predictions crystallize.

Art by Jay Jacobs // Jay Jacobs Art

Words by Gerald Marshall // Email Industries


10 Email Testing Pitfalls + 15 Pro Tips

Email Marketing Pitfalls

Email is a numbers game, and we have all kinds of numbers we can measure. But when it comes right down to what really matters, money is the most important metric. And the more of it you earn, the better your ROI, right? The challenge is, knowing how to make more of it. And that’s why we test.

However, testing is kind of like flossing your teeth. You know you should do it, but you oftentimes only do a poor job or skip it altogether…until your semi-annual trip to the dentist looms large on your calendar. Then you’re flossing daily, but you can’t really undo all the neglect from the days, weeks or months you skipped.

The takeaway here is that flossing should be a regular habit—and testing should too. And like flossing, testing should be done to maximize results. Unlike flossing, there isn’t one set way to test to get one predetermined result. We’ve performed thousands of tests in our 18 years in this business. We still don’t know what will work, because it all varies greatly depending user-base and company, and best practices are only temporary at best.

However, we have gleaned quite a list of testing do’s and don’ts over the years, and we present them here, both the common pitfalls to avoid and tips for better testing.

Above all, remember that testing only seems hard. It’s not.

10 common email testing pitfalls

Below are the mistakes we commonly see marketers making—marketers who are well intentioned and want to test, but who are also getting in their own way when they do so. We highly recommend you avoid these:

  1. Waiting for IT or others to help make the testing happen. This is the slow death of a successful promotional email.
  2. Doing multivariate testing rather than a simple A/B split test. Multivariate seems awesome but hard to decipher. Instead, use A/B split testing to find your diamond, and then perhaps multivariate testing to polish it.
  3. Using unequal data sets. Be they quantity or records and time periods.
  4. Focusing in inconsequential details, otherwise known as not seeing the forest for the trees. When marketers test for logos, footer text, and little things like that, they are losing the opportunity to test for what really matters, like offers.
  5. Testing the wrong thing. Like opens rather than conversions. Opens are easy but unreliable, even dangerous.
  6. Investing too many resources into a single test. This only leads to wasted time and effort, and time is critical in email.
  7. Testing too often.
  8. One-time vs. ongoing. Avoid the set-it-and-forget-it mentality. Create a culture of testing instead.
  9. Lack of segmentation: These are the marketers testing for the lowest common denominator. These tests won’t take you far.
  10. Not validating the results. Take into account difference times and regularly monitor gain.

15 Ways to Take Email Testing to the Next Level

These aren’t best practices, per se, rather ways to do testing better.

  1. Create a culture of testing: Be relentless. In this case, fast and steady wins the race.
  2. Be agile and streamline processes. Find ways to be fast and use fewer resources.
  3. Align goals with effort: What are your goals? Lifetime value? Quarterly revenue? Customer loyalty? Be clear on the goals of your program and be clear on the goals of individual emails and campaigns too.
  4. Start big: Test apples vs. oranges, not red apples vs. green apples. For example, test offers and subject lines before CTAs and body copy.
  5. Find your champion via A/B split testing.
  6. Then iterate your champion.
  7. Validate: Retest your champion twice annually.
  8. Focus on If those are unavailable, then the open-to-click ratio. If that’s not possible, look at opens and clicks.
  9. A/B test one element every X days. Then move to test next most important element.
  10. Name things appropriately, with the goal in mind, because it makes a difference in how you approach the testing and what you look for in results. For example, your Welcome email should perhaps be renamed your Upsell email.
  11. Test your “forgotten” pages, such as your thank you page, confirmation page, etc. If you’re not testing these, at least evaluate them.
  12. Optimize the post-click experience: This is the fastest way to boost ROI.
  13. Put some skin in the game: Use team incentives, like a Starbucks gift card.
  14. Invest 25%-50% of your production time into testing.
  15. Monitoring is critical, so do it. Organize and schedule reports. Use the tools available to you.

Testing doesn’t have to be rocket science, and really should be quite simple to do yet profitable too, when you make it a habit, and do it regularly and well.

Art by Justin M. Buoni // Just Justin Art

Words by Gerald Marshall // Email Industries


How to Create a Fantastic Email Call-to-Action


Marketers know the call to action plays a critical role in email marketing success. In a recent Ascend2 study, 65% of respondents said a meaningful call to action was THE most effective way to increase click-through rates.

Improving a call to action (CTA) can be a complex thing, however, especially on smart phones and other mobile devices where a CTA can easily get lost in the crowd of a cluttered email, or be too hard to click on within a small screen.

These are not insurmountable issues, however. Rather, it’s quite easy to create more compelling calls to action by, well, taking action. To help you take action on your calls to action, below we offer our tried-and-true tactics for creating calls to action that compel. Always remember, though: You need to test, test and test again to be sure you find the right mix for maximizing your CTRs and ROIs.

Use only one call to action, and in more than one place

With email marketing—and especially mobile-first email marketing—short messages usually perform better, and that usually means keep your message focused on one point—and your call to action too. Resist the urge to use more than one kind of call to action in your email. You can use different treatments and wording. But only have one end goal in mind for your email and focus your calls to action on that.

For example, you might have your CTA as a big orange button (BOB) but you might also have it as hyperlinked text as part of a sentence too, with different wording. It’s okay to have up to three different places where people can click, but make sure all three have the same goal and go to the same place. What you don’t want is three options with three different landing pages.

Start with a verb

Consider what the wording “call to action” really means: It’s a call to do something, like a call to arms. I think we sometimes forget the compelling aspect of just what the CTA is supposed to do because we are so used to it as a phrase or an acronym. But really, we are quite literally calling on people to act, not sit there. And that, also quite literally, requires a verb.

Lucky for you, verbs are almost infinite in number, so you’ll be able to find the verb that delivers the best results for you. Some of our no-brainer, obvious favorite verbs for CTAs include:

  • Buy now
  • Order now
  • Discover …
  • Start…
  • Watch…
  • Be…
  • Save…
  • Call…
  • Join…

You absolutely positively have to test to discover the calls to action that will work best for your audiences, so we can’t tell you the best verb to use, only to use a verb.

Use the word “your”

If you were to add the word “your” to some of the example above, you’d be on your way to a compelling call to action, because you’d be speaking directly to that recipient.

Use a big and colorful button

We are talking about best practices for calls to action across screens, but primarily mobile devices, since that’s where most opens happen. Only pick up your smart phone that’s sitting next to you right now while you’re reading this and test drive some of the CTA buttons in the emails you get. How many of them are a) big enough to be easily noticed and b) big enough to be easily clicked? Make sure your CTA button can be clicked by fat fingers but easily noticed by busy eyes too. Test to find a color that pops and attracts.

Use a P.S.

Back in the days before email marketing reigned supreme and people still counted on sales letters as marketing tools, the P.S. was a big deal because people would scan a letter and really only focus on what jumped out at them, which included the P.S. You can still take advantage of this tendency for the human eye to look for something that stands out (as opposed to blocks of text). Place a P.S. with hyperlinked text below your CTA button, and see what happens. It can’t hurt! And it just might catch those super scrollers who take a quick swipe through an email and then move on.

What NOT to do with your call to action

There’s a flipside to everything, right? While there are ways to better your call to action, there are also ways to worsen it, including:

  • A lack of clarity—No wishy washy wording aloud!
  • Using articles such as “the”—They only add clutter.
  • Image-only CTAs—Are you sure you want to risk an image only CTA, knowing images are sometimes disabled and not every recipient will see it?
  • CTAs that are too small—We’re talking tiny screens and fat fingers. Make sure your call to action is actually actionable.

As mentioned above, you have to constantly test each of these best practices to discover those that will generate the best results for you in your mobile email marketing. But discover you must, in order to create compelling calls to action that will generate the click throughs and conversions you seek!

Art by Justin M. Buoni // Just Justin Art

Words by Gerald Marshall // Email Industries


Crafting Killer Email Subject Lines

Killer Email Subject Lines

Below you’ll find our collection of subject line writing wisdom, based on helping clients transition to effective mobile-first email marketing.

Be forewarned, however, that these are best practices based on our overall experiences and your results may differ. When it comes to mobile email marketing, that testing is even more important given the small screens and short attention spans of your subscribers.

Keep your subject lines short and sweet

  • In our experience, we have found that 28 to 36 characters deliver the best click rates.
  • And we have found that 6 to 10 words deliver the best open rates.
  • Medium length does not perform well, as far as we can tell.
  • Long subject lines sometimes work, but this can only be determined by testing.
  • In addition to keeping your subject lines short and sweet, you need to frontload your subject line since there’s a chance your subscriber will only see a couple of words at first. Put words with the most impact at the beginning, like verbs.
  • And always be running A/B split tests on your subject lines. It’s such an easy thing to test, and your subject line is such a critical step in getting an email opened and acted upon…if you have enough data…why wouldn’t you test every time?

Be visually different to stand out in the inbox

Have you noticed an increase in special characters in your inbox? From smiley faces to arrows to hearts. However, you don’t have to get that fancy to stand out. Even traditional characters such as pipes and parentheses and em dashes can work to catch someone’s eye as they’re doing a quick scan of their smartphone.

But do look into the special characters too. There is increasing support for emojis in subject lines, and quite frankly, we’re surprised we don’t see more of them. Granted, the use of such gimmicks needs to be brand appropriate, and of course you need to test everything, but if this is some uncharted territory that might work for you, try it!

Speaking of testing…

If you’re not sure what to test in your mobile subject lines, here are some ideas to get you started:

  • Try being ultra-specific, stating your exact offer: “Save 30% on Your Annual Subscription”
  • Numbers almost always work, so definitely try those: “Master meetings in 3 steps”
  • Put your call to action in your subject line, like: “Upgrade Today”
  • Use a fear factor: “Claim your URL before…”
  • Use scarcity: “First 100 trial users get this..”
  • Ask a question “Prepared for your Trial Expiration?”
  • Awaken their curiosity: “Why selling $10,000 is easier than $250”
  • Be timely: “[Upcoming Calendar of Event]”
  • Create a sense of urgency: “24 Hours Left”, “Last Chance”

Proceed with caution!

Some habits die hard, even in email marketing. Below are some things marketers used to do that simply don’t work any more (if they ever really did), especially in mobile email marketing:

  • First Name personalization: This is just seen as gimmicky and spammy now. Subscribers would much rather get content that’s targeted to them in a very specific way than be addressed by name and served up generic content.
  • Adding FW: and RE: These might be the epitome of spam. Seriously. Check your spam folder and count how many times you see these.
  • Too many of the same type of special offers: Don’t keep touting the same deal in every subject line of every email you send.
  • Reliance on open rates: This is not how you measure the effectiveness of your subject lines, because a high open-rate does not always equal a high click-through rate or conversion.

The best and worst words to use in subject lines

We can’t give you the Holy Grail of subject lines, but we can tell you what we’ve learned works (and doesn’t work) in email marketing when it comes to mobile. As always, test and test and test again to be sure, but in general, we’ve seen good results from these words…

  • Upgrade
  • Just
  • Go
  • Better
  • Deserve
  • Your

…and poor results from these:

  • Miss
  • Deals
  • Out
  • Year
  • Learn
  • Register

Finally, how to do a subject line review

Once you’ve followed the best practices outlined above, take a good hard look at the subject lines you’re using and see if you can’t improve them even more based on the answers you give to these questions:

  • Is it useful or valuable?
  • Does it promise a reward?
  • Is it front loaded with the best words?
  • Can you make it more specific?
  • Does it trigger a strong emotion?
  • Does it contain something very familiar to the reader so that he immediately nods upon reading it?
  • Would the subject line be stronger if you add an action to it?
  • Could you can add an element of intrigue without misleading?

Mobile email marketing ain’t going away and the subject line will only continue to increase in importance when it comes to garnering the attention of busy people looking at tiny screens. Sure, it’s only a few words, but don’t ever downplay the importance of those few words in getting your email noticed and opened.

Art by Justin M. Buoni // Just Justin Art

Words by Gerald Marshall // Email Industries


Don’t make these 8 email design mistakes…

Email Design Mistakes

Over half of all email opens happen on mobile devices, and that number only continues to climb. However, opens are high, clicks and conversions are lower on mobile compared to desktop computers, in part because of design mistakes. These rates are rising as marketers figure out how to optimize email design for mobile, but there is a lot of room for improvement.

If your email design is not yet designed for mobile, or you suspect it could be better, avoid these eight mistakes…so more of those opens become clicks, conversions and cash.

  1. Don’t forget that you’re working with a much smaller screen—much. This is perhaps the biggest consideration you must take into account when designing for mobile email. What does that smaller screen mean in the way of best practices? Lots.
  1. For one thing, you have less room for content and imagery above the fold. In addition to the smaller screen, you have smaller attention spans to work with too. Your emails have to rock. Period.
  1. You also have less real estate in general. Sure, you can ask people to scroll and scroll, but should you? No. You’ll need to tighten, tighten, tighten text and keep imagery to a minimum…and then put a lot of work into your landing page, because that’s where you’ll need to drive people if you have more to say than room to say it.
  1. Don’t forget about scrolling. There’s no way around it on a tiny phone, unless you’re doing a stand-alone promo with a clear CTA. However, beware the long scroll. There is a limit to how much you can expect people to do with that thumb!
  1. Don’t use small fonts. No, not because your audience is aging, but because email triage is a reality you’re dealing with and you don’t want to give your recipient any reason at all to delete your email at a glance. A larger font is immediately more appealing on a smartphone screen compared to a small one, because it’s more user friendly.
  1. Don’t use columns. This seems like a no-brainer, but I include it here just in case: Only use a single column when designing for mobile marketing. More than one column turns into a long scroll when rendered on a mobile device. Limiting your design to a single column will reduce your content too, and with mobile email marketing, less really is more.
  1. Don’t forget about contrast. You want to use more contrast in your design because a lot of people keep their phone screens dim to prolong battery life between charges. Remember what I said about larger fonts? A higher contrast results in a more user-friendly email on mobile too.
  1. Don’t cramp your layout. Using more white space is another design consideration for greater appeal when marketing on mobile. That increased use of white space has the same effect as the larger font and higher contrast: It’s more appealing to the eye at first glance, and therefore more likely to help you get those eyeballs to stick around long enough to draw someone into the content.

Although content matters more and testing matters most, design still matters in mobile email marketing. Give email design the attention it requires to be effective despite the limitations of small screens and fat fingers, and watch those clicks and conversions climb.

Art by Justin M. Buoni // Just Justin Art

Words by Scott Hardigree // Email Industries


Want better email results? Keep THIS in mind at all times.

Email Attention Spans

The average adult now has a shorter attention span than a goldfish.

There’s a little irony afoot: Although we’ve been battling tiny phone screens with the growing dominance of mobile device usage, those screens have been getting increasingly larger. Yet that doesn’t mean attention spans are getting any bigger.

So even if your prospects have moved up from the 4-inch screen phone to the 5.5-inch screen, that doesn’t mean their attention spans have followed suit—quite the opposite. We live in a world that is constantly vying for our attention, and we therefore have ever less attention to devote to any one thing…including email.

You’re not going to change that. You’re probably a victim of it too. (Hey! Are you paying attention? Facebook can wait. Stay focused. You’re already halfway through this post, and this is important…)

What you can do is—pardon the choice of words—pay attention. It starts with awareness. Know your audience is quickly scanning their inboxes on their phones, swiping mercilessly, and then judging harshly if they do pause long enough to open an email.

You have to do everything you can to stand out in the inbox.

I mean everything. Pull out all the stops. Don’t tweak a subject line and add a pop of red to your email design and call it good. I mean go for broke. Imagine your audience is made up of three-year-olds and how hard you would have to work to grab and keep their attention, and then after all of that, get them to do something.

Now take that mindset and apply it to your mobile email marketing. Break down every little element and make it pop, sizzle and compel:

  • From name or address: If you haven’t considered a compelling From name for your mobile email marketing, you are long overdue. Look at it objectively and be ruthless. You know is a sucky From name. Do something about it.
  • Subject line: And your subject lines—are yours brilliant or blah? Would you open that email on your smart phone or pass it right on by? You have to be bold here, and you have to be willing to test and test and test again.
  • Preheader text: Another area that has to just rock is the preheader Think of this like teaser text instead, and how you will tease your recipient into dying to open your email.
  • Content: OK, you got them to open it! Next your content has to rock! You need laser sharp focus here. Get to the point immediately. And then stick to it. One message per mobile email. Period. Make it super scannable—think bullet points and short text and icons and color blocks and everything that can chunk up your template and visually deliver it in bite-sized pieces. Short. Short. Short. Short.
  • Email design: Pop pop pop! Make that email design something they can’t take their eyes off of! Images, color, contrast, type—use them wisely and use them well, my friend, so you can get those openers to the…
  • …call to action: Your call to action has to be crystal clear. And compelling. If you’ve gotten them this far, don’t lose them now! Test repeatedly until you figure out what this call to action has to be to compel them to click!

Your email anatomy has to differ for mobile marketing, but your mindset does too. You no longer have the luxury of generic From names, mindless preheaders, wishy washy content, or blah design. Attention spans have shrunk. They will only continue to do so. The time to get noticed is now.

Art by Justin M. Buoni // Just Justin Art

Words by Scott Hardigree // Email Industries


18 Excuses for Sending More Email

Ideas for sending more email


Most marketers would like to send a few extra emails out to their subscribers, to stay top of mind and possibly generate a few more sales. But there’s always the possibility of over-mailing if your not providing value.

If all of your emails are “buy now” ones, then, yes, you’ll most definitely be annoying if you send more of those. However, if you get even just a little bit creative, you can come up with all kinds of excuses to send more email—that subscribers will like to get.

To get your creative juices, we offer up 18 such ideas below…

There are—of course—the obvious reasons to send more email that you’re probably already doing:

  1. “Thank you for your order” emails
  1. Shipping confirmations

But why not keep them in the loop and send an email somewhere between the order being placed and the order being shipped? Why not a…

  1. “We’re working on your order” email?

Also, those “thank you” emails that you send when someone buys, registers or subscribes can be turned into something more, when you do a welcome series that can be just one email or several.

  1. Use a welcome email to acknowledge that someone has joined your list, and then follow up with a series of emails that educate them about your brand.

And on that note, you can…

  1. Do about anything as a series, and that gives you several excuses to email. You can do a “how to” series, for example, just as how to clean/use/maintain/get the most out of something they just bought or downloaded.

Then there’s introducing them to something new, while staying relevant to what they’ve already bought or expressed an interest in:

  1. “You might also like” emails aren’t just for retail. B2B marketers can use them too, to promote additional webinars or whitepapers, for example.

Another way to send more email is by asking your subscribers and customers for input. These kinds of emails not only give you an excuse to show up in the inbox, but can gather you invaluable information as well:

  1. Ask for feedback on a recent purchase, download or webinar.
  1. Ask for feedback on the emails you regularly send. You could ask for the input on the offers, content, frequency and/or design.
  1. Ask for feedback on a website redesign you’re considering or already launched.
  1. Ask them for ideas: What kinds of products or services would they like you to offer?

You can also send more email and be quite helpful when you send:

  1. Reminders about renewal dates, deadlines, sales, and when product is about to run out and should be reordered.

Then there are the more creative reasons to send emails, including:

  1. In celebration of an unusual holiday. Imagine the fun if your customers caught you celebrating Ferret Day, Tiara Day or Get Caught Reading Month, all of which take place during May. If you need ideas for unusual holidays to turn into reasons to send emails, try the Days of the Year
  1. Send a happy anniversary from the day they first subscribed or purchased. This is a chance to show appreciation for their patronage, and maybe re-engage them if they haven’t been engaged in a while. Plus it shows you’re paying attention!
  1. Speaking of re-engaging, “We miss you” emails can be very creative and can also be done as a series.
  1. You can also give them seasonal ideas that might or might not be related to what you’re selling. These can be summer yard care tips or ideas of Mother’s Day gifts…it should be something that’s at least a little bit connected to your business, but it should primarily be useful, helpful and seasonal.
  1. Tell them about upcoming events of interest, whether yours or someone else’s. Perhaps the nonprofit your business gives to is doing a fundraising event, or there’s a movie coming out that has some kind of connection to your business. Turn it into an inbox excuse!
  1. Tell them about something that happened, like opening a new store or branch office, or winning an award. These can be very engaging—not boring—emails if done right! People like to know whom they’re doing business with after all.
  1. And then there’s the “Just because…” email. What if—for no reason whatsoever—you sent an email just because, and you offered them a free download or a discount or you sent them a funny cartoon or video link? No sales pitch, not strings, just because you thought they’d enjoy the “just because…”

These are only ideas to get your creative juices flowing. There are probably as many reasons to send emails as there are subscribers, so go ahead and start brainstorming some today…and find a few more reasons to show up in that inbox in a way people will appreciate.


Gerald MarshallGerald Marshall is Head of Operations at Email Industries, the folks behind Indiemark and BlackBox.