The inbox is a tough place.
People get a lot of emails each day. It’s a cutthroat competition amongst businesses to get attention.
One way businesses are getting attention is to be fun or a little quirky.
But for some businesses being fun doesn’t come easy.
Maybe the brand isn’t fun and exciting or maybe you are just conservative by nature.
In order to compete and win over customers you need to stand out.
Let’s look at a few ways companies are having fun with email even if they aren’t fun themselves.
Fun Tip #1 – Use Humor
People like to laugh.
When we laugh we feel good. It’s a physiological reaction to be in a good mood when something makes us smile.
Since buying is an emotional experience it’s good for you if your subscribers feel good as a result of humor.
A funny play on words can make people stop and give extra thought to your email. They’ll smile and those positive vibes will translate to brand recognition and more sales.
Fun Tip #2 – Try Unique Layouts
You probably have a template for your email program.
When was the last time you tried something different?
I’m not talking about changing a few elements or adding in some splashes of color. I’m talking about really changing up the layout with something that will surprise your subscribers.
Sometimes it’s good to mix things up and get a little crazy.
Horizontal emails are becoming more popular. When I received this Fossil email it stood out. I immediately started scrolling to the right to see what was being featured. It was like there was something hidden.
Horizontal scrolling is also much easier on a smartphone or on a tablet. People are used to it so you can use something like this design to change things up and stay fun and hip.
Get crazy with your layouts. Go with something horizontal or even thin and long. Surprise your subscribers and have a little fun.
Fun Tip #3 – Use Fun Words
Images aren’t the only way you can have fun with your email.
The language you use can be fun. Not only can it be fun, you can make it more enjoyable by being snappy and concise.
People respond to short, quick sentences and phrases.
We’re busy and we don’t have time to read novels. Be snappy and fun and you’ll get attention.
Fun Tip #4 – Make Emails Look Awesome with Images “Off”
Have you ever gotten an email where the images were turned off?
You probably have…many times.
When you’re creating designs for your subscribers you probably don’t think that people spend much time looking at the email without the images.
Think of the images off mode in the email as an opportunity to have some fun.
The example above from Pizza Express is a great one. They’re having fun with the images off. People will do a double take when they see it.
Final Thoughts on Making Emails More Fun
Surprisingly it’s not always easy to have fun.
Not all brands are naturally fun, but there are unique things you can do with design and content to have fun and stand out in the inbox.
Try these fun tips and see if you get more response. You should stand out in the inbox and get a little edge on the competition.
And remember to have some fun!
Most people respond to marketing messages according to how they feel about a product rather than logic.
Noted psychologist Robert Plutchik created what is now known as the “wheel of emotions” which describes how emotions are related, which marketers can use to cultivate the desired emotions and response.
Emotional Factors That Influence Engagement
Now let’s explore how as email marketers we can cultivate these emotions in our subscribers, and influence their engagement.
Anticipation: Humans are curious. You can use this to your advantage when crafting your emails. Enticing imagery, trigger words, and teaser content all help to motivate your prospects.
Joy: Happy customers mean well engaged, repeat customers. Keep customers happy by offering valuable content, positive imagery, and well-written copy.
Trust: Your prospects want to feel safe when interacting with your offer. You can build trust through endorsements, well-known referrers, and reviews.
Emotional Factors That Influence Purchases
Research suggests that up to 90% of all purchase decisions are made unconsciously and in a matter of seconds. Below are some emotional factors that can influence those split-second purchase decisions.
No-brainer: People prefer to buy without thinking. If people are required to think too much when interacting with your offer, you are exhausting them, and the subconscious mind doesn’t like that.
Make it easy. Narrow your product choices and cut out unnecessary information.
No Risk: People have a natural aversion to risk. As a general rule, people feel loss more powerfully than they feel gain.
Consider positioning your product as being the “safe” option rather than the “new” option or give them the option to kick-the-tires before committing.
Social Proof: People will follow the crowd. As humans we all like to move with the herd and see what other people like.
Provide your customers with proof that other people are buying, and benefiting from, your product.
An Example of Emotional Email Design and Copy
All of the work we do as creative marketers uses the abilities we have to play with emotion.
But as email marketers we have additional considerations, which run parallel to emotional triggers, such as preview text/panes, image rendering, mobile views and subject line/content/landing page continuity. All of which must also be considered.
Here’s a Breakdown
- Joy: Snappy Headline + Professional Imagery
- Anticipation: Simulated Video Animation + Crisp Body Copy
- Social Proof: “Mind. Blown.” Tweets
- No-brainer: Solo Offer + Clean Call-to-action
- No Risk: Free Trial or Learn More
This email also successfully addresses the limitations of the medium. For example, note how well this email rendered on my mobile device.
Note too this slick screenshot that was created by a new, free service from MailChimp called Smartphones@.
What’s The Takeaway?
If your emails aren’t tuned to resonate with your audience’s emotions, you could be losing business. By cultivating one or more of the desired emotions in your email creative, nay…your email program, you’ll boost click rates, decrease attrition, and grow your revenue.
But remember this…emotional engagement doesn’t begin and end with email creative…but you can use it unleash the power of this creative thinking in all of your marketing or professional endeavors, not just design or copy of the email itself.
P.S. Props to Justine Jordan who created the Litmus email. I’m a fan but not just because she wears an awesome cat hat. Justine’s work reflects that she has strong sense of how aesthetics and copy should work in partnership.